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Privacy Policy

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. This policy applies only to VISA Aus and not to other companies' or organisations' websites to which (VISA Aus) is linked.

Your privacy

We are committed to protecting your privacy with your rights and needs in mind.You are not obliged to disclose personal or sensitive information about yourself or your contact details when you visit our website.By voluntarily providing us with any personal information, you consent to us using this information to assist you with your enquiry and to offer any of our services that may be relevant to you. 

Collection of information

VISA Aus only collects personal information that you provide directly, for example when you send VISA Aus an e-mail or you give VISA Aus personal information when using a particular part of the website.VISA Aus may use your e-mail address or other contact details:
1. To provide you with the information that you have requested;
2. To respond to your feedback;
3. To confirm receipt of emails you have sent to VISA Aus; or
4. If VISA Aus needs to contact you for any reason, for example, to ensure that the personal information it has collected about you is accurate and up to date.

Pre-client

We collect personal information about you during the pre-client stage to determine if we are able to assist you with your visa/migration matter. We hold onto this information to ensure any future communication with you is relevant.We may monitor and record telephone calls for training and security purposes.

Client

When you become a client at VISA Aus, we collect all information necessary to process your visa/migration matter.  We are required by law to keep this information for seven years once your case is closed.

Website

We collect website activity statistics such as number of visitors, pages visited, time and date of visit and where you accessed our website from, so that we can make informed decisions relating to improving our website and the service we deliver.  This information is anonymous and doesn’t identify a person.

Unsubscribe

You can elect to discontinue receiving correspondence from VISA Aus by clicking on “Unsubscribe” in any VISA Aus email or Newsletter.

Security of Electronic Transmissions

VISA Aus has implemented technology and security measures and policies to protect personal information you may transmit to the website. However, while VISA Aus makes all attempts to secure the information you may transmit to the website, the nature of electronic transmissions is such that there is a possibility that a third party may observe this information whilst it is in transit.

Complaints about privacy

If you have any complaints relating to online privacy issues on our websites, please contact VISA Aus. While VISA Aus accepts no liability for any material or links posted to the service, we will investigate all complaints.